The Fact About Telus technical support That No One Is Suggesting
The Fact About Telus technical support That No One Is Suggesting
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All those brokers working versus Telus benefits, rather than preserving the old loyal customers they make them disappear to search for other company
Of course I tried chat and acquired related by using a Dwell individual but they explained to me I had to simply call. Not sure just what the Associates over the chat can help with.
If an automated assistant asks for The rationale of the get in touch with, point out "I would want to make payment arrangements for my mobility Invoice".
How can I discover that individual. I believe I'm going into a new billing cycle And that i have already been running in circles for weeks
I do know it is very aggravating because I'm in the same predicament, although it truly is regarding the Television signal that's been lost.
I'm creating to express my deep dissatisfaction with the customer service I obtained when aiming to make clear the small print of my new contract and reductions. My recent encounter has remaining me feeling frustrated, undervalued, and worried about your crew's General good quality of support.
I am advised to talk to Loyalty and backbone and however obtaining no where. I've managed to speak to 2 individuals who identified as on their own professionals from the Philippines, who could not support me.
Resolved discussions are going to be closed and saved for ninety times, and may be accessed in the Information Centre within the My TELUS app.
Telus has tousled on my Invoice several times inside the pastfew months. Recently by charging me 3 times for just a carry it back again that was now returned. Then decided to go on and change 3 of my designs by themselves. First agent I spoke to was wonderful and tried out tough to deal with The difficulty. He even contacted loyalty to help. They never identified as. I made an effort to get in touch with myself and was hold forever so I hung up. Tried out A different agent he claimed he would transfer me to loyalty than proceeded to have upset mainly because I wouldn't make it possible for him to end the decision when he explained he could not transfer me.
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The hours they have usually are not Functioning nicely with my do the job and caring for an elderly member of the family frantic schedule. I also chatted but they explained to me I should get in touch with in.
The Television signal has actually been dropped given that Telus customer service Friday, September 27th as well as technician who showed up yesterday, September thirtieth couldn't deal with the situation right after modifying the Television cable box and cable. I used to be informed that the online market place Modem has to be transformed too, but he didn't have it.
The TELUS team acknowledges that our do the job spans a lot of Territories and Treaty locations and we are grateful for the normal Information Keepers and Elders who are with us nowadays, individuals who have absent prior to us and also the youth that inspire us.
I'll cancel all of the services residence and cellular with Telus and explain to my friends and family to take action, which was the worst practical experience I acquired with Telus